REQUEST A REFUND
Request a Refund
At Royal Field Firearms Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with our hassle-free refund process. Please read the guidelines below to ensure a smooth and efficient experience.
Refund Eligibility
- Defective Items: Refunds are available for merchandise found to be defective upon receipt.
- Unshipped Orders: If your order has not yet been shipped, you may cancel and request a full refund.
- Non-Refundable Items:
- Ammunition (due to safety concerns)
- Items that have been transferred or used (firearms considered used upon transfer)
How to Request a Refund
- Contact Us
- Email us at info@royalfieldfirearmsstore.com with the subject line: “Refund Request.”
- Include your order number, product details, and reason for the refund.
- Await Confirmation
- Our team will review your request and provide further instructions.
- Return the Item (If Applicable)
- If the item needs to be returned, please follow the return shipping instructions provided by our team.
- Receive Your Refund
- Once the item is inspected and approved, your refund will be processed. Refunds typically take 3–7 business days, depending on your payment method.
Important Notes
- Firearm Returns: Please inspect all firearms carefully before transfer. Once transferred, they cannot be returned for a refund but can be sent to the manufacturer for warranty repairs.
- Shipping Costs: Refunds do not include shipping costs unless the error was on our part.
Still Have Questions?
If you have any concerns or need further assistance, feel free to reach out to us via the Contact Form, email us at info@royalfieldfirearmsstore.com, or chat with our support team below.
We’re here to ensure your shopping experience with us remains seamless and enjoyable!